Privacy Policy

When you use our platform, we may collect different categories of personal and technical information necessary to provide and improve our services.

1.1 Personal Information

• Contact Information: Name, email address, phone number and postal address.
• Payment Information: Payment transactions are processed through third-party payment service providers such as Razorpay.
• Location Data: GPS location and IP address where required for location-based services.

1.2 Usage Data

• Device type and operating system.
• Browser and application information.
• IP address and access times.
• Pages, screens and features accessed.
• Session duration and general usage patterns.

1.3 Media Content

You may upload photos or videos when submitting reviews, feedback or participating in promotions. Such content may contain personal information.

We may use submitted media for service quality, customer support and dispute resolution. Marketing or promotional use will be carried out only where appropriate consent has been obtained.

We use personal information for purposes necessary to operate, maintain, secure and improve Rushlane.

• Provide and improve our services.
• Process and deliver food and grocery orders.
• Facilitate logistics and delivery services.
• Process payments through payment service providers.
• Communicate with you regarding orders, deliveries and customer support.
• Personalize your experience on our platform.
• Detect, prevent and address fraud, abuse and security issues.
• Maintain records and resolve disputes.
• Comply with applicable legal and regulatory obligations.
• Send service communications and, where applicable, promotional communications with appropriate consent.

Where consent is the applicable basis for processing your personal data, we seek consent in accordance with applicable law.

• Consent should be free, specific, informed and unambiguous.
• You may withdraw consent where processing is based on consent.
• Withdrawal does not affect processing carried out lawfully before withdrawal.
• Certain services may become unavailable when required processing is withdrawn.

You may contact us using the details provided in the Grievance Officer section to exercise applicable privacy choices.

We may share personal information where necessary to operate our services, fulfill transactions, protect users or comply with applicable law.

4.1 Payment Processing

We use Razorpay as a payment gateway to facilitate online payments.

• Payment information may be processed directly by Razorpay.
• We do not intentionally store your complete card or sensitive payment credentials.
• Payment processing is subject to the payment provider's own privacy practices and terms.

4.2 Other Service Providers

• Delivery partners and logistics providers.
• Technology and hosting providers.
• Payment and transaction service providers.
• Business and operational service providers.
• Government, regulatory or legal authorities where required by law.

Under the DPDP Act, a child is generally an individual below 18 years of age.

Where applicable, we will obtain verifiable parental or lawful guardian consent before processing a child's personal data in accordance with applicable law.

We do not intentionally track, profile or target advertising toward children.

Subject to applicable law and any applicable conditions or limitations, you may have rights concerning your personal data, including:

• Access: Request information about personal data processed by us.
• Correction: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion where legally applicable.
• Nomination: Nominate another individual to exercise applicable rights in accordance with law.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise applicable rights, please contact Rushlane Technologies Private Limited using the information provided in the Grievance Officer section.

We take reasonable security measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

• Encryption of sensitive information where appropriate.
• Restricted access controls.
• Authentication and authorization mechanisms.
• Security monitoring and operational safeguards.
• Periodic review of security practices.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

• Providing and maintaining services.
• Completing transactions and deliveries.
• Resolving disputes and customer support issues.
• Preventing fraud and maintaining security.
• Complying with legal, accounting and regulatory requirements.

When information is no longer required, we may securely delete or anonymize it, subject to legal and operational requirements.

Rushlane Technologies Private Limited

Owner and operator of the Rushlane platform

If you have questions, concerns or complaints regarding privacy or the handling of your personal data, you may contact our grievance contact using the information below.

Rushlane Technologies Private Limited may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

When changes are made, we will update the “Last Updated” date displayed at the beginning of this Privacy Policy.

We encourage you to periodically review this page to stay informed about how Rushlane handles your personal information.